Yesterday, I had an interesting conversation with a lender. When I found out that an item had been sitting in their file for nearly a week with issues, without anyone telling us, I was (I hope understandably) livid. He indicated that he felt I was attacking him, and that I was misdirecting my anger at him (even though he read back to me a note in the file that I had requested to be kept updated as soon as it came in). Ultimately, when I said “I don’t need to know that it wasn’t your job, I need to know how we can fix this”, he said “Don’t do that to me”.
Thinking back on it, his attitude is odder and odder to me. I do believe that the ball was dropped, and I do believe that my need – to hear how it happened and how we can solve the problem – isn’t out of line. But, it also reveals MY attitude. How do I express frustration without attacking? Did I attack him? What is the appropriate response when your “buttons” are pushed? As long as I’m searching for answers – why did the item have issues? And, why is it so important to me to have someone apologize when they drop the ball. Several weeks ago, my priest told me to expect more from God and less from other people. Was I following his advice in this situation?
One of my favorite morning prayers reads:
O Lord, grant me strength to meet with serenity everything forthcoming today. Grant me to submit completely to Thy holy will. At every hour of this day guide and support me in all things. Whatsoever news may reach me in the course of this day, teach me to accept it with calmness and the conviction that all is subject to Thy holy will.
In all my words and actions direct my thoughts and feelings. In all unexpected occurances, do not let me forget that all is sent down by Thee. Teach me to deal straightforwardly and wisely with every member of my family, neither embarassing nor saddening anyone.
O Lord, grant me strength to endure the fatigue of the coming day and all the events that take place during it. Direct my will and teach me to pray, to believe, to hope, to be patient, to forgive and to love. Amen
It gives me a lot to think about. And, a visible reminder of when I miss the mark.
ETA - I should clarify that I didn't feel that I was out of line, angry or attacking. I also was shaking like a leaf and near tears.


